Shipping, Payment and Returns


How to order?

It is very simple to place an order at coobie online store.

. You can search the product by category (Baby, Boy, Girl, Accessories). Also you can find what you are looking for in the Search box.

. Select the size and colour and click on Add to Shopping Bag. You can add more items, the procedure is always the same.

. To finish your order just go to the checkout page, where you will be able to see the shipping fees by indicating the shipping address.

. You will receive an automatic email with your order confirmation.

 

Shipping

What is my shipping cost?

We send to every part of the world. The time to delivery and respective cost depends on the destination region, as you can see below:

Destination

Delivery

Shipping cost

Portugal

1/ 3 days

3,99€

Orders over 65€ - Free

Europe

4 / 6 days

8,00€

Orders over 150€ - Free

Rest of the World

6 / 8 days

11,90€

Orders over 200€ - Free

 

 

 

 

 

Payment Methods

How can I pay for my order at Coobie?

Coobie accepts payments by credit card/PayPal. You can also pay for your order within 24 hours after finalizing your online purchase, at your local ATM or via your home banking. After this period your order will be cancelled. 

Important: All transactions are made in Euro currency. The conversion rate to other currencies is based on the exchange rate in effect on the date of the transaction.

 

Exchanges and Returns

 In Coobie we very much care about our customers.

If not satisfied with your purchase, you may exchange or return it within 30 days from the date of the order receipt.

How to exchange / return my order?

. If you want to exchange or return any item, please pack and send your items to:

Coobie Lda

Rua Senhora da Luz 197

4150-697 Porto

Portugal

 . Send us an email (geral@coobiebaby.com) indicating the item(s) you wish to exchange / return, the reason(s) for exchange / return and the item(s) you wish to receive in return, if any.

. You can also choose the item to be collected at home. In that case, the cost will be at your expense, though.

. The item(s) must be in perfect and unused conditions, and must be accompanied by the respective receipt.

. Refunds will be made in the form of the original payment method and can take up to two weeks from the time when the items are received at Coobie.

 

Thank you!